Frequently Asked Questions

Q: How do I reset my password?

If you forgot your password or need to reset it, just head to the login page and click the “Forgot password?” link. We’ll send you an email immediately with a link to set up a new password for your account.

Q: How do I update my email address?

If you are a PayScale Insight customer, contact your service representative to update the email address associated with your company’s PayScale account.
Personal users cannot change their email addresses at this time. If you so prefer, you can delete your account completely and sign up using your new email address.

Q: How do I find the pay rate for my job?

All salary websites are not created equal. Tap into the largest on-demand salaries database in the world to understand your earning potential. To do research for some job titles, go to our Research Center. To know what you should be paid, take our salary survey.

Q: Do you display my personal information to other users?

No, none of your personal information, including your name, email address, age, employer, school, or city will be visible to anyone else.

Q: Is my information publicly viewable? Will my employer be able to identify me?

The data in your salary profiles has been anonymized such that there is nothing personally identifiable in your profile. Anonymous profiles are not displayed in the Research Center or discoverable via search engines like Google, Bing, and Yahoo.

Q: I don’t want to receive any emails. How do I do that?

Occasionally, PayScale sends users emails concerning your account and to let you know about our new features. To unsubscribe, go to the “My Account” page and adjust your settings.

Q: The data being collected is too specific or not anonymous enough. Is there a way to opt out?

PayScale values user privacy and hides any details that might be very unique as to not reveal your identify; however, you have the option to delete your profile or account completely from the “My Account” page.

Q: I want access to a recording of a webinar or more information about it.

All our webinars are free, and you can access them on our website here.

Q: My question is still not answered. How can I get in touch with you?

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How Should I

When you get compensation right, you attract and retain the best talent.

What Am I

What your skills are worth in the job market is constantly changing.